Advantage Car Rental Complaints and Reviews

1.4
  • Customer service1 votes
  • Inside attendants1 votes
  • Rip off customers3 votes
  • Invisible customer service3 votes
  • Customer service2 votes
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  • Feb 18
  • Rentals
  • Hailey, Idaho
  • Roadside Assistance
  • 56
  • REVIEW RATING 4/5

I booked with them thru Expedia and marked the boxes indicating that there would be a second driver and that I wanted their roadside assistance. Therefore I thought the the extra charges for these (totaling $50 for the 3 days I had the car) were included in the price that I was then quoted and agreed to. But then when I picked up the car I was told that the quoted price did not include these and... Read more

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Total ripoff! Double the cost of my reservation. Off airport, so wasted another 30 minutes waiting for the shuttle to/from. Will never use this company again. If negative stars were possible, that's what I would give them. Add comment

  • Feb 17
  • Rentals
  • Peoria, Arizona
  • Rental Car Insurance
  • 37
  • REVIEW RATING 4/5

I did not take the extra insurance when I rented a car through Carrental.com and Advantage at the Denver airport. When I got the car I took many pictures all around of the dirty car. I was worried that I would be charged for something. Upon returning the car, I was charged an extra $25 for a tiny pin mark on the windshield. Upon return, the person accepting the car did not even look around... Read more

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  • Feb 13
  • Rentals
  • Rental Car Insurance
  • 53
  • REVIEW RATING 4/5

Shuttle at the airport was prompt and drivers were friendly, however upon arrival you actually have to put your name into a *** before you can be "in line" to be helped. Even after entering the ***, it took 30-45 minutes before we were finally able to be "helped" by a bored, younger gentleman. After flying through the rental agreement and demanding several initials and signatures, he asked for a... Read more

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I made online reservation and price was 35 dollars. When I got to the car rental place, the price was 135 dollars. Also the guy behind the desk was very unpolite. I did not rent a car from that place and I DO NOT RECOMMEND Advantage car rental to anyone! Add comment

  • Jan 23
  • Rentals
  • Inglewood, California
  • Car Rental
  • 95
  • REVIEW RATING 4/5

Worst ever Advantage Rent a car!!! I rented a car for 2 days for $44.42 from Advantage rent a car in Inglewood, California but ended up paying $252.99 + $30 + $ 105.90 = Total $388.89 !!! The local rental car office staff lied to me about the price and hid all other fees and charged me altogether. Also, they charged me $135.90 for $5.90 toll fee. They kept the bill from the toll and 3 months... Read more

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  • Jan 12
  • Rentals
  • Los Angeles, California
  • Car Rental
  • 58
  • REVIEW RATING 4/5

Horrible horrible horrible! Long wait for shuttle. They never answer their phone. Bad shuttle driver, made me seasick. Long wait at station. Agent acted like she was high. No manager present to complain to. Took 20+ minutes to process reservation. Sent me to a stall that does not exist. Needed to find another agent to redo reservation. She could not get printer to print - printer was in other... Read more

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  • Jan 08
  • Rentals
  • New York, New York
  • Sales Representative
  • 43
  • REVIEW RATING 4/5

Rep was respectful but not polite, courteous, not apologetic nor helpful. I was in your waiting area from a little to 12 am waiting to be attended to in you not so warm lobby. A lot went on that I don't have the time to go over. He was not wearing a name tag, I ask him for his name which he did give. I ask him to write it on the contract, he didn't either. In addition to all that happened inside,... Read more

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  • Jan 08
  • Rentals
  • Denver, Colorado
  • Car Rental
  • 65
  • REVIEW RATING 4/5

This "company" is ran by incompetent, unfriendly morons. I had my car rental reservation booked for over a month by the time I got to Denver to rent my car. There was no mention of a deposit so I had pulled out all cash for my trip. When I finally got to the counter (they had TWO people working for an entire flight of people who just landed), I was told they could not take cash and there was... Read more

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  • Dec 16, 2014
  • Rentals
  • Fairfield, Connecticut
  • Car Rental
  • 109
  • REVIEW RATING 4/5

This is the first and last time I will rent with advantage. From standing outside for 30 plus minutes in freezing temperatures for the shuttle to being over charged and rude service. I had a death in the family and had to extend my rental for 3 days. They attempted to charge $400 extra for less than 72 hours! When I called to just simply have them break down the fees to me the woman was so rude.... Read more

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