Advantage Car Rental Complaints and Reviews

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Advantage Car Rental
Main address: 14501 Hertz Quail Springs Parkway 73134 Oklahoma City OK
888-999-6600, , https://www.advantage.com/car-rental/customersupport/index.jsp
  • 184+1 mobile complaints
  • $84.6K claimed losses
  • $457 average
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  • 1 day ago
  • Rentals
  • Los Angeles, California
  • Auto Rental
  • 9

This was the worst car rental experience I ever had, possibly the worst purchase in my life. 1. Called upon arrival as instructed. I was told they had no cars at the time, but hopefully they would have one when I arrived. 2. Shuttle bus passed by 2 times at airport without stopping - once empty, the other time just a few people on board. I had to go out into the lane and stop the bus by standing... Read more

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  • 1 day ago
  • Rentals
  • Tampa, Florida
  • Bad Customer Service
  • 4

When I realized i was running late (It's an airport), I called to confirm that I was coming and was assured it was not problem. I showed up about an hour late and they had given my car away. The worker told me I could take a smaller car at the same price I had booked or a larger one for an upcharge. I called corporate right there and was told the same thing. I asked to speak to the person on the... Read more

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  • Jul 23
  • Rentals
  • Advantage Rental Car Complaint
  • 1
  • 25

I made the reservation on-line at advantage's website (not through a 3d party) but due to a military commitment, I was not able to make the trip with my husband. I called the customer service as well as the Salt Lake City desk to change the reservation to my husbands name as well as add a car seat to it, and was told I cannot change any part of the reservation especially the driver to the... Read more

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  • Jul 21
  • Dealers
  • Windsor Locks, Connecticut
  • Rental Car Refund
  • 23

I made a rental agreement for my daughter-in-law because she needed a car temporarily to get to work. I picked Advantage b/c of the low rates. NOT SO FAST. I charged the reservation to MY credit card, but when she went to pick it up, they would only accept HER credit card. Then they asked if there was going to be another driver. My son was with her and he said he would be-even though he really... Read more

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  • Jul 13
  • Rentals
  • Livonia, Michigan
  • Car Rental Hidden Fees
  • 49

I was flying into Denver Colorado and needed a car for a week. After shopping for prices found that advantage car rental advertised the lowest fee's. I rented the car for $489.00 + $9.00 a day for extra coverage. I called customer service 2 days prior to flying out to find out if there was anything else I needed before I arrived to pick up the car and also to make sure there were no other hidden... Read more

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  • Jul 09
  • Rentals
  • New York City, New York
  • Extra Charges
  • 20

Terrible service! I have been charged for extras I never asked for. Don't answer to emails and manager hanged up the phone on me when I was trying to explain about their own mistakes. DON'T GO THERE. - - - - - - - - - - - - - - - - -- - - - - - - -- -- - - - - -- - - - - -- - - - - --- - - - - - - - ---- - - - - - - - - -- - - - - - -- - - - - - - - - --... Read more

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  • Jul 01
  • Rentals
  • Overcharge
  • 38

Horrible customer services and takes forever to process a rental. And don't trap on their cheap scam tactic, they use cheap rate to lure you into a more expensive rental and blame third party for making mistake. My brother and I booked two separate rentals through Orbitz, when we went to pick up the vehicles; they said third party booked us the wrong vehicle. Close to mid night, we were tired and... Read more

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  • Jun 16
  • Rentals
  • Newark, New Jersey
  • Car Rental
  • 2
  • 36

i booked at ewr advantage & got a shocker. the rates for booking are good but when u go to pick your car you come to know that the basic insurance cdw is 22 a day. wow. my total rental was 270 for 9 days and my insurance amount only matches that. since i paid in advance i cant cancel as my complete amount would go. so no option but to go with their insurance. they make money in insurance. bad... Read more

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  • Jun 08
  • Ground Transportation - Trains, Buses
  • Phoenix, Arizona
  • Insurance Requirements
  • 66

I reserved a car at Advantage through Orbitz for a one-way rental from Phoenix, dropping in Las Vegas 24 hours later. After I was dropped off at Phoenix airport to pick up the car, the Advantage employee demanded proof of my insurance coverages. Not proof of insurance, which I had, but an actual paper copy of my insurance policy coverages page! Who walks around with THAT? He said this was... Read more

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  • Jun 07
  • Rentals
  • Mid Size Suv
  • 54

We reserved a mid size suv . upon getting there was told this was an upgrade . My wife and I both feel safer in a bigger vehicle so we went for it. The first Nissan we got was filthy and smelled like URINE. The next on was so grimy stains all over the seats . They just wanted to give us the junk. I ended going back to the original compact that wasnt an up charge . It was the only thing clean on... Read more

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