1.7
  • Customer service1 votes
  • Underhanded cancellation policy1 votes
  • Invisible customer service1 votes
  • no recourse to solve problem1 votes
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  • 1 day ago
  • Rentals
  • Fairfield, Connecticut
  • Car Rental
  • 6
  • REVIEW RATING 4/5

This is the first and last time I will rent with advantage. From standing outside for 30 plus minutes in freezing temperatures for the shuttle to being over charged and rude service. I had a death in the family and had to extend my rental for 3 days. They attempted to charge $400 extra for less than 72 hours! When I called to just simply have them break down the fees to me the woman was so rude.... Read more

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  • Dec 04
  • Rentals
  • Denver, Colorado
  • Rental Deposit
  • 81
  • REVIEW RATING 4/5

I booked 5-day rental at Denver Airport via Orbitz web site with Advantage Car Rental. I wish I had read the reviews of this company first! BUYER BEWARE! Orbitz confirmed rate and that I would be charged $117 at time of rental. No problem with that but $317 was charged to my account. Advantage rep at their 800 number indicated that $200 was 'renter deposit' that would be refunded 5 business... Read more

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  • Nov 27
  • Rentals
  • Panama City, Florida
  • Positive Experience
  • 61
  • REVIEW RATING 4/5

I arrived at the Advantage site at Raleigh - Durham Airport and the computer system was running really and that was annoying to me, but we persevered. When Quenisha called me to the counter, I had been waiting about 20 min, I wasn't prepared for what was about to happen. I gave her my reservation info. and 10 mins later she told me she couldn't find me in their system. (Remember the sys. was... Read more

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  • Nov 21
  • Rentals
  • Miami, Florida
  • Car Rental
  • 70
  • REVIEW RATING 4/5

DO NOT rent a car from this scandalous, scam company. READ THE TERMS clearly - because you cannot cancel your reservation, even if you cancel 10 minutes after placing your reservation, as I did. Their terms say no cancellations after you click "order". There is NO ONE to talk to, no customer service, no number to dial - you are screwed. If you go to the credit card company to dispute it, you will... Read more

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  • Nov 21
  • Rentals
  • Seattle, Washington
  • Car Rental
  • 52
  • REVIEW RATING 4/5

I rented a Kia at the Phoenix Arizona Advantage rental site. I drove the Kia 75 miles. When I returned the car, there was not a gas station on my route to the rental return, so I opted to pay their price of $8.99 per gallon to refill. I used 2.08 gallons of fuel (36 mph, 75 miles driven); they charged me $30.87! I told them I was more than willing to pay the $18.72 that I owed, but the price... Read more

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  • Nov 16
  • Rentals
  • San Clemente, California
  • Car Insurance
  • 67
  • REVIEW RATING 4/5

I prepaid for a car for my daughter to pick up at the airport for a week. They start off with a reasonable price, but after adding on a multitude of charges, some of them very questionable, the $227 per week rental turned into a $417. They then made my daughter pay a deposit of $200 and said buying there insurance for a nother $200 was mandatory as the representative named Curtis said her... Read more

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I brought the car back lAter in the day and this f up company charge me more than double.... i WILL nevER EVEr go there again!!!! Add comment

  • Oct 07
  • Rentals
  • Grants Pass, Oregon
  • Website Failure
  • 90
  • REVIEW RATING 4/5

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car. Called Advantage and was told to try again the website later. Tried several times during the day with no luck as the website redirected me to the home page over and over again. I decided to reserve a car via phone and was told after a dropped call that all car for Friday were... Read more

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  • Sep 26
  • Rentals
  • Inglewood, California
  • Card Charges
  • 184
  • REVIEW RATING 5/5

I rented a car $44 / 2 days but they charged me $252.99 !!!! I purchased the insurance through orbitz.com so I said no for Advantage's insurance offer but Advantage just emphasized to do signature in the boxes and it was charged $103.76 and the other extras... Because of my initials, Advantage was cruel about all the charges. Advantage said, even though I said NO!!! Also asked about refundable... Read more

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