I arrived in Denver airport after 18 hours travelling from Ireland.
I had booked and paid for a mid size car 4 weeks beforehand. At the Advantage office I was shown a 4x4 Dodge Nitro,which I thought was too big as I was on my own. I asked several times for a smaller car but the salesman told me I was getting a bargain. Eventually I took the car.I was then asked if I wanted to pay for the gas. I agreed to this and handed over my credit card, initialised the invoice and left. On checking my credit card bil online a few days later I found out I was charged $140 extra". On querying this I found out that I was charged an extra $10 per day for the upgrade/. I was not told this at the time and if I had not agreed to pay for the gas then I woud have been able to query it and demand the midsize car I had booked.. The 'manager' at the Denver office told me there was nothing he could do/. When I returned home I discovered my credit card had been debited another $59!/. I emailed Advantage customer services to complain about my treatment!. No-one could tell me what the extra $59 charge was for and they gave me $80 back:. They still owe me $120 , but then they stopped replying to my emails..
I have used Advantage a lot over the years , both in Europe and the U.S. They have been OK previously but this experience has put me off. My company uses them, but as I know the guy who handles the car hire, he is moving our business to another car hire company. He has contacts with other companies who also use Advantage and will be recommending that they move too. I lost $120. Advantage will lose a lot more. Very short-sighted of them!!
128038b
I had booked and paid for a mid size car 4 weeks beforehand. At the Advantage office I was shown a 4x4 Dodge Nitro,which I thought was too big as I was on my own. I asked several times for a smaller car but the salesman told me I was getting a bargain. Eventually I took the car.I was then asked if I wanted to pay for the gas. I agreed to this and handed over my credit card, initialised the invoice and left. On checking my credit card bil online a few days later I found out I was charged $140 extra". On querying this I found out that I was charged an extra $10 per day for the upgrade/. I was not told this at the time and if I had not agreed to pay for the gas then I woud have been able to query it and demand the midsize car I had booked.. The 'manager' at the Denver office told me there was nothing he could do/. When I returned home I discovered my credit card had been debited another $59!/. I emailed Advantage customer services to complain about my treatment!. No-one could tell me what the extra $59 charge was for and they gave me $80 back:. They still owe me $120 , but then they stopped replying to my emails..
I have used Advantage a lot over the years , both in Europe and the U.S. They have been OK previously but this experience has put me off. My company uses them, but as I know the guy who handles the car hire, he is moving our business to another car hire company. He has contacts with other companies who also use Advantage and will be recommending that they move too. I lost $120. Advantage will lose a lot more. Very short-sighted of them!!
128038b
 Comments (2) |
| 1. Written by scn on March 20, 2011 from montebello, california, US Totally agree re: comment about unwanted upgrades and terrible customer service. Have yet to receive any response to 4 unreturned phone calls about unauthorized charges. (this was at the San Antonio location). |
| 2. Written by Not an ADVANTAGE on November 8, 2010 from dallas, texas, US I was charged for driver liabilty and insurance without my consent after asking why my total was $20 more than what I booked online...came to find out, they took it upon themselves to bill me for driver liability and damage insurance which I declined in the online order and then told if I cancelled my order, I would incur a higher rate, and be charged for both rental reservations while being mocked, talked over, called a liar, laughed at, lied to and publicly embarrassed...Totally agree with the fact that customer service is horrible! Whether in person or on the phone, its as if its company policy to piss customers off while passing the buck on all responsibility. Will NEVER rent here again. Adrian at the Dallas location is sarcastic, insensitve, condescending, disrepectful, insipid, ignorant...must I go on? In the midst of dropping off and picking up a one day rental while my car was in repair, each customer at the Dallas Love Field location was there attempting to resolve an issue created by Adrian and his staff, each left totally disrespected and dejected! Way to go Adrian at Dallas Love Field! |
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